Vacancy: Front Desk Officer

18th July 2024, Moroto – Do you thrive on creating unforgettable experiences? Are you passionate about providing exceptional service and ensuring a seamless stay for our guests? Then we want to hear from you! Karamoja Safari Camp is seeking a passionate Front Desk Officer to join our team.

 

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Position title: Front Desk
Duty station: Moroto
Contract: 3 Months probation, 1 Year first contract
Report to: Operations Manager

 

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Position Summary

The Karamoja Safari Camp is seeking a passionate and detail-oriented individual to join our team as a Front Desk Staff. As a cornerstone of our guest experience, you will be the first point of contact, ensuring a seamless and memorable stay for our visitors. We pride ourselves on delivering exceptional hospitality in a warm, welcoming, and adventurous environment. Our team is dedicated to showcasing the beauty and culture of the Karamoja region while providing world-class service. If you thrive in a dynamic setting and have a genuine passion for creating unforgettable guest experiences, we invite you to join our team at Karamoja Safari Camp.

Background

Kara-Tunga specialises in developing experiences in Uganda’s northeastern Karamoja sub-region. It offers outdoor adventure activities, cultural exchanges and a network of accommodation facilities. The accommodation facilities are strategically located throughout the region, aimed at offering travellers a comfortable base during their off-the-beaten-path Uganda adventure.

This vacancy is for a job at the Karamoja Safari Camp located at the heart of the region in Moroto. Learn more: www.kara-tunga.com/accommodation

Responsibilities

Guest services

• Welcome and register arriving guests, ensuring a warm and efficient check-in process.
• Assist guests with check-out procedures, collecting payments and finalizing accounts.
• Manage guest room assignments and key distribution.
• Provide accurate information on hotel services, amenities, and local attractions.
• Respond promptly and professionally to guest inquiries and requests.

Billing and Payments:

• Process guest payments efficiently and accurately using various methods (cash, credit card, etc.).
• Maintain accurate records of guest accounts and billing information.
• Generate and issue guest bills.
• Reconcile daily cash drawers and ensure financial accuracy.

Complaint Resolution:

• Listen attentively to guest concerns and complaints.
• Work effectively to resolve guest issues in a timely and courteous manner.
• Escalate unresolved issues to appropriate personnel where necessary.
• Document all guest interactions accurately and maintain clear records.

Qualifications

• Diploma in Hospitality Management or a related field (preferred).
• Minimum of two years of experience in a hotel front desk role.
• Strong computer skills with proficiency in hotel management software (desirable).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English, with additional language skills a plus.

Requirements

• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using Booking Systems on various platforms
• Strong communication skills

Deadlines

Receiving of Applications will close by the 1st, of August 2024. Only Successful candidates will be contacted.

Disclaimer

Kara-Tunga does not charge any kind of fee at whichever stage of the recruitment process and will involve the community structures, and locals in the recruitment processes. Kara-Tunga is an equal opportunity employer, recognizing all sorts of humanity and both male and female candidates are encouraged to apply.

How to apply

Application including Curriculum Vitae (CV), academic qualifications, recommendations and motivational letter to be emailed to projects@kara-tunga.com.

Important to note: Kara-Tunga is an equal opportunity employer, recognising all sorts of humanity and both male and female candidates are encouraged to apply.